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Issues with Stripe & Payments

Stripe is refusing to pay out money resulting in cancelled orders
Overview

On July 3rd, 2024, Stripe Payments Company at 354 Oyster Point Boulevard, South San Francisco, California, 94080, decided to close our account without due warning or reason. They have refused to give us access to our account balance and have informed us they will start refunding customers as of 8th July 2024.

This page is here so that we can be transparent with all of our customers and update it as neccessary with infomation.

Please feel free to contact us at info@dalesboats.com with any queries.

Please note – this only affects orders paid via Stripe.

What does this mean for my order?

As of now, any outstanding order paid through Stripe before July 4th, is now cancelled. Stripe is currently holding your payment and has in writing told us it will be refunded starting from July 8th (Please see emails below).

Are you the only company this has happened to?

Sadly not, it seems Stripe has done this to many small businesses

  • https://www.reddit.com/r/stripe/comments/je4eyd/i_have_been_wrongly_flagged_and_stripe_is/
  • https://www.reddit.com/r/stripe/comments/1bqrjp4/stripe_account_closure_with_no_disputes/
  • https://news.ycombinator.com/item?id=28085706
  • https://www.trustpilot.com/review/stripe.com?stars=1
 
The sad truth is, as small business owners, we have very little choice in who to use for Payment processing. Stripe is one of the largest and actually act as the main party for alot of the smaller companies.
How can I help?
Dale’s Boats has always been more of a community project, we never made money from it but other companies – alot of mom & pop stores, rely on payment processors such as Stripe & PayPal. It’s important that we share our disappointment in a broken system.
  • Leave reviews on TrustPilot – https://www.trustpilot.com/review/stripe.com
  • Contact Stripe Support – accounts@stripe.com
  • Don’t chargeback small stores until you give them a chance to reply (you have 120 days to do a chargeback from payment)
The Full Story

June 19th

We received an email that more infomation is needed about our business. This can happen although, it’s strange after 2 years of doing business.

Screenshot From 2024 07 03 21 42 47

July 3rd

We submitted

  • Bank Statements for the last 12 months
  • The last 30 customer invoices
  • Photographs of inventory
  • Reviews about our company
  • Article of incorporation
  • Purchase orders & Invoices from Suppliers
 
To which we recieved this reply
Screenshot From 2024 07 03 21 46 08

We went back and forth but every reply was a variation on this copy pasted script

Screenshot From 2024 07 03 21 47 02